County Secures Long-Sought Youth Crisis Center Through Data-Driven, People-Centered Strategy
About the Organization A large California county responsible for delivering behavioral health services to children, youth, and families. The Challenge For over 20 years, the county sought to establish a youth crisis stabilization center, but efforts repeatedly stalled. In moments of crisis, children were placed in adult facilities — an approach that lacked safety, appropriateness, […]
Aging Services Organization: Rapid Build to Scale Community-Based Care
About the Organization A California nonprofit that empowers older adults and caregivers through health, housing, caregiving, and community programs. The Challenge This organization had virtually no infrastructure to support growth. Staff relied on Word documents and spreadsheets, often re-entering client data multiple times. Their system could not handle mobile work — staff had to return […]
Large Behavioral Health & Human Services Provider: Coordinating Complex Tech Change
About the Organization A major California provider delivering behavioral health, substance use, housing, foster care, and supportive services across multiple communities. The Challenge This organization used separate EHR and CRM systems with limited integration. To prepare for CalAIM requirements, they were working with several integration partners — creating complexity and risk. Multiple consultants were involved, […]
Foster-Youth Services Nonprofit: Shifting from Philanthropy-Only to Sustainable Revenue
About the Organization A long-standing California nonprofit serving children and youth in foster care with mentoring, education, and wraparound support. The Challenge Decades of philanthropy-only funding created flexibility but not sustainability. CalAIM opened new pathways to secure funding for services they already provided — but with new rules, payor contracts, hub relationships, and oversight. They […]
Community Cancer Support Organization: Building a CalAIM-Ready Foundation
About the Organization A culturally responsive cancer navigation and education nonprofit serving an underserved community with extensive outreach and survivorship support. The Challenge Prior to CalAIM, this organization was not required to comply with HIPAA requirements. Contracting with managed care plans to offer their clients more benefits required the agency to function as a covered […]
Multi-Service Safety-Net Agency: Modernizing for Breadth, Scale, and Compliance
About the Organization A large California safety-net agency operating across multiple sites with programs spanning food access, immigration, employment, housing, and behavioral health. The Challenge Operating across multiple sites and service types, the organization struggled with outdated, fragmented systems. The organization maintained two systems platforms, Microsoft and Google, creating inefficiency, duplication, and additional costs for […]
Residential Youth Services Provider: From Spreadsheets to a Scalable Data Backbone
About the Organization A California nonprofit delivering residential treatment and supportive services for youth impacted by abuse and neglect, now expanding its continuum of care with a new psychiatric treatment program. The Challenge This organization lacked a unified system of record. Staff were entering data into multiple separate payer systems, relying heavily on Excel and […]