About the Organization
A long-standing California nonprofit serving children and youth in foster care with mentoring, education, and wraparound support.
The Challenge
Decades of philanthropy-only funding created flexibility but not sustainability. CalAIM opened new pathways to secure funding for services they already provided — but with new rules, payor contracts, hub relationships, and oversight. They also faced an upcoming facility move that risked disrupting services unless their infrastructure was modernized.
Ohana HCP’s Approach
Ohana HCP conducted a comprehensive technology assessment while also delivering quick CRM/case-management enhancements to help the organization track referrals and hold their contracted hub accountable. This provided them with options to either remain hub-aligned or pursue independence. Ohana HCP also strengthened infrastructure by establishing role-based security access and preparing systems for seamless operation during the facility relocation. Human-centered design sessions ensured decisions were made at the right organizational levels, with clear roles and responsibilities.
Impact
The organization can now manage contracts effectively while retaining organizational flexibility. Their infrastructure is now secure, scalable, and positioned for growth. Leadership’s clarity and engagement, paired with Ohana HCP’s roadmap, ensures this organization can continue expanding services without disruption — supported by sustainable revenue streams rather than solely philanthropy.