Transforming health and social services through organizational culture, change management, and technology
About Ohana Healthcare Partners
We started Ohana because the organizations doing the most important work are often the most underserved by consultants.
Ohana Healthcare Partners is a behavioral health and healthcare consulting firm built specifically for mission-driven organizations navigating organizational growth, operational complexity, digital transformation, and long-term sustainability.
Our work spans strategy, organizational change management, healthcare operations, behavioral health systems, program development, digital transformation, data infrastructure, and healthcare modernization — all grounded in practical, real-world experience supporting organizations that serve vulnerable communities.
Our Story
Why we built this firm — and what drives us.
Ohana Healthcare Partners was founded on a simple observation: the organizations most committed to health equity are most likely to be left behind in healthcare’s digital transformation.
As a licensed psychologist and BCBA-D who spent more than 25 years building programs, navigating managed care, and working inside the systems that serve underserved communities, I watched this pattern repeat itself. Consultants who didn’t understand clinical workflows. Technology implementations that didn’t account for organizational culture. Strategic plans that looked good on paper and died in execution. And organizations — hardworking, mission-driven, undercapitalized — paying for advice they couldn’t use.
I founded Ohana to do it differently.
Ohana means family in Hawaiian. It reflects how we work: with commitment, with care, and with accountability for outcomes — not just deliverables. We are invested in the organizations we serve. We stay through implementation. We build internal capacity so that when we leave, the work continues.
Our name also reflects who we are building toward: a future where the communities that have been most excluded from quality healthcare have access to organizations that are modern, capable, and resourced to serve them well.
That is the work. We are glad you found us.
— Eleanor Castillo Sumi, Founder & CEO
What We Believe
We believe the organizations working closest to community need are often the ones least equipped to navigate the complexity of modern healthcare operations, technology, contracting, reporting, and policy — and that the right partner can change that.
We believe strategy, operations, leadership, and implementation belong together. Systems that fail to reflect how organizations actually operate create friction instead of progress. Change that ignores organizational culture rarely lasts.
We believe in staying engaged beyond strategy alone. The gap between a well-designed plan and sustainable execution is where many initiatives break down. We help organizations bridge that gap through operational alignment, implementation support, and long-term partnership.
How We Work
Every engagement starts with listening. We learn your mission, organizational culture, operational realities, communication dynamics, technology environment, and the real-world constraints your team operates under. We speak with leadership and frontline staff because both perspectives matter.
From there, we bring multiple disciplines together to support sustainable organizational transformation.
We surface what is actually happening operationally before recommending what should change. Solutions built without understanding staff experience, workflows, and organizational realities are often resisted, worked around, or abandoned.
Our work is grounded in practical, people-centered strategies that support long-term adoption and sustainable growth.
We use structured approaches to support adoption, operational alignment, communication planning, stakeholder engagement, and long-term sustainability — not just implementation.
Transformation succeeds when organizations move through change with clarity, structure, and organizational buy-in.
We apply clear governance structures, milestone tracking, accountability frameworks, risk management, and communication planning to keep complex, multi-stakeholder initiatives aligned and moving forward.
Our goal is to help organizations create momentum without creating unnecessary operational burden.
Supporting Organizations Through Growth & Transformation
Healthcare organizations today face increasing operational, financial, regulatory, and workforce complexity. From organizational growth and service expansion to workflow improvement, leadership alignment, and technology modernization, sustainable transformation requires more than isolated solutions.
Ohana Healthcare Partners helps organizations navigate change through integrated consulting services designed to align people, processes, systems, communication, and strategy.
Our work is grounded in human-centered design, operational understanding, and long-term partnership — helping organizations strengthen operations, improve performance, and better support the communities they serve.
We lead with people, not products. Every engagement begins by understanding the lived experience of your staff, clients, and leadership. Using human-centered design principles, we ensure organizational and technology decisions are grounded in real workflows, operational challenges, and the people impacted by them every day.
Our work is designed to support your mission — not force your organization to adapt around rigid systems or outside frameworks.
Integrated Healthcare Consulting Services
Ohana Healthcare Partners provides integrated consulting services across strategy, operations, organizational transformation, and healthcare modernization, including:
- Healthcare technology assessment & strategic roadmaps
- Technology implementation & vendor strategy
- Organizational change management & governance
- Workflow optimization & operational improvement
- Program development & service line strategy
- Fractional CIO & CTO leadership
- Managed IT services & operational support
- Behavioral health strategic planning
- Healthcare digital marketing & growth strategy
Rather than delivering disconnected recommendations, we help organizations align planning, implementation, operational execution, and long-term growth strategies into sustainable organizational change.
A Collaborative, Mission-Driven Approach
We believe successful consulting is built on collaboration, transparency, and practical execution.
Our role is not to replace internal teams — it is to strengthen them. We work alongside leadership, operational staff, and existing partners to help organizations build internal capacity, improve coordination, and create sustainable systems that continue delivering value long after implementation is complete.
Every engagement is designed to support the mission, culture, and long-term goals of the organizations we serve.
Awards
Best Healthcare Organization Transformation Consultancy 2026 — California
Global Health & Pharma
Ohana Healthcare Partners was recognized by Global Health & Pharma with the Best Healthcare Organization Transformation Consultancy 2026 award for California — acknowledging the firm’s distinctive approach to healthcare technology consulting and its commitment to advancing health equity for organizations serving underserved communities.
This recognition reflects the work of every organization that has trusted Ohana to guide transformation that matters.
Our Engagement Process
1. Understand
We start by listening.
We learn your organization’s mission, culture, operational environment, technology landscape, workflows, pain points, and long-term goals. We engage leadership, frontline staff, and stakeholders to understand not only the systems being used, but the people and processes surrounding them.
Through observation, discovery sessions, and collaborative workshops, we help organizations surface operational realities, identify challenges, and create alignment before recommendations are made.
2. Assess & Design
Using the information gathered during discovery, we assess current-state operations, identify gaps and opportunities, and design a practical pathway forward.
Depending on the engagement, this may include:
- Technology assessments
- Workflow analysis
- Strategic planning
- Vendor evaluation
- Governance design
- Operational redesign
- Program development planning
Using implementation science principles, we sequence recommendations to maximize adoption, minimize disruption, and support sustainable organizational change.
3. Execute
We do more than deliver recommendations.
Ohana Healthcare Partners stays engaged through implementation, organizational alignment, vendor coordination, governance development, workflow refinement, and operational support to help organizations move from planning to measurable outcomes.
We work alongside your team throughout execution — helping maintain momentum, strengthen accountability, and support successful adoption across the organization.
4. Sustain
Before we step back, we help organizations build the internal capacity needed to sustain improvements independently over time.
This may include:
- Staff training and support
- Process documentation
- Governance refinement
- Operational transition planning
- Ongoing strategic guidance
- Fractional executive leadership support
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CONTACT
1821 S. Bascom Ave. #119
Campbell, CA 95008
408-425-2179
info@ohanahcp.com
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Ohana Healthcare Partners, LLC ©2025 • All Rights Reserved
CONTACT
1821 S. Bascom Ave. #119
Campbell, CA 95008
408-425-2179
info@ohanahcp.com